At BuySonic, customer satisfaction is our top priority. We aim to provide a seamless, hassle-free shopping experience and offer the best quality products. However, we understand that there may be times when you may need to return a product or request a refund. This Refund and Return Policy outlines the conditions under which returns, exchanges, and refunds are accepted.
Please read this policy carefully to understand your rights and our obligations with respect to product returns and refunds.
1. Overview
This Refund & Return Policy applies to all products purchased through our website https://buysonic.onl/. By purchasing from our store, you agree to the terms and conditions set forth in this policy. If you do not agree with any part of this policy, we advise you to not proceed with your purchase.
2. Return Eligibility
To be eligible for a return, the item must meet the following criteria:
- The product must be unused, unworn, and in its original condition.
- The item must be returned in the original packaging with all tags, accessories, manuals, and documentation intact.
- Returns must be initiated within 7–15 days (depending on product category) from the date of delivery.
- A valid proof of purchase (invoice/order ID/email confirmation) must be provided.
Non-eligible items for return or refund may include:
- Personalized or customized items
- Products marked as “final sale” or “non-returnable”
- Items that have been tampered with, used, or physically damaged
- Digital downloads or services (if any)
- Perishable goods or intimate wear (e.g., undergarments, beauty tools)
3. Return Window Based on Product Categories
| Product Category | Return Window |
|---|---|
| Electronics | 7 Days |
| Apparel & Accessories | 10 Days |
| Home & Kitchen | 10 Days |
| Beauty & Personal Care | 7 Days |
| Other Products | 15 Days |
Please note that the return period begins from the date of delivery, not from the order date.
4. Return Process
To initiate a return:
- Email our support team at support@buysonic.onl or use our contact form with the subject line: Return Request – Order #[Your Order ID].
- Clearly state the reason for return and attach photos of the item(s), if applicable.
- Our team will review your request and respond within 24–48 hours with further instructions.
- If your return is approved, you will be provided with a Return Authorization Number (RAN) and return shipping instructions.
- Package the item securely and return it to the address provided.
- Once we receive and inspect the returned item, we will notify you of the status of your refund or exchange.
Important: Do not return products without prior authorization. Unauthorized returns may be refused or not processed.
5. Shipping Costs for Returns
- If the return is due to a BuySonic error (defective item, wrong product sent), we will cover the return shipping costs.
- If the return is due to customer preference or error, you are responsible for return shipping charges.
- We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item if it is lost or damaged in transit.
6. Refund Process
Once your return is received and inspected, we will:
- Notify you via email regarding the approval or rejection of your refund.
- If approved, your refund will be processed within 7–10 business days to your original method of payment.
- The amount refunded will exclude any original shipping charges, unless the return is due to our error.
- If your return is rejected (due to damage, ineligibility, or late return), we will send the item back to you.
7. Late or Missing Refunds
If you haven’t received a refund yet:
- First, check your bank account or credit card statement.
- Then contact your credit card company or bank—there may be a delay in processing.
- If you’ve done all of the above and still have not received your refund, please contact us at support@buysonic.onl with your order details.
8. Exchange Policy
We offer product exchanges under the following conditions:
- The item is defective, damaged, or not as described.
- You wish to exchange for a different size or variant (subject to stock availability).
To request an exchange, follow the same steps mentioned in the return process. Exchanged items will be shipped after the returned item is received and approved.
Note: We reserve the right to offer a refund instead of an exchange if the replacement item is out of stock.
9. Damaged or Defective Items
If you receive a product that is defective, damaged, or not as described:
- Contact us within 48 hours of receiving the item.
- Provide a clear photo or video of the damaged/defective product.
- Upon verification, we will either issue a refund or ship a replacement free of charge.
Failure to report damage within 48 hours of delivery may result in rejection of your claim.
10. Cancellations
You may cancel your order within 1 hour of placing it. After this time, your order may already be processed and shipped, in which case cancellation is no longer possible.
If your order has already shipped, you must follow the return process once you receive it.
11. Refund Modes
Refunds are generally issued to the original payment method. However, based on your preference, we can also issue refunds via:
- Store credit or gift card
- Bank transfer (if original method is unavailable)
Please allow 5–10 business days for the refund to reflect depending on your bank or card issuer.
12. Fraudulent Returns
BuySonic reserves the right to:
- Reject any return request that appears fraudulent or abusive.
- Blacklist customer accounts found violating our return policies repeatedly.
- Investigate and take legal action against misuse of our return and refund policy.
We are committed to protecting genuine customers and ensuring fair use of our platform.
13. International Orders
For international orders (outside of India):
- Returns must be requested within 7 days of receiving the product.
- Return shipping must be paid by the customer unless otherwise agreed upon.
- Some international items may not be eligible for return due to customs restrictions.
14. Exceptions & Additional Clauses
The following situations are not eligible for refunds:
- Products returned without original packaging or in used condition.
- Delays in delivery caused by courier companies or force majeure (natural disasters, political unrest).
- Any dissatisfaction due to product expectation mismatch if the product is as described.
- Discounted or clearance items.
BuySonic reserves the right to modify this Refund & Return Policy at any time without prior notice. Any changes will be posted on this page, and it is your responsibility to review them periodically.